Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We are not responsible for delays in shipping due to problems at the post office

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer free shipping for orders over $100

Local delivery

Free local delivery is available for orders over $250 within Hamilton, Ontario. Email pjdaddiodesign@gmail.com if you are local and would like delivery and we will discuss an acceptable time and date.

Pickup

You can skip the shipping fees with free local pickup.

Email pjdaddiodesign@gmail.com to set up a pickup time

International Shipping

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PJ Daddio Design is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at pjdaddiodesign@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

See our full return policy page for more information

If you have any further questions, please don't hesitate to contact us at pjdaddiodesign@email.com.